APEX IT
GROUP

Secure Technology Solutions for Business

Careers >> IT Technical Support Engineer
IT Technical Support Engineer
Summary
Title:IT Technical Support Engineer
ID:CSE112019
Description

Apex IT Group, a recognized leader in the Managed IT Services Industry located in Mount Laurel, NJ is seeking an experienced Technical Support Engineer. As a key member of our Centralized Services Team, you'll share your technical expertise with our clients, provide caring and expert technical support, and resolve simple to complex technical issues.

RESPONSIBILITIES:

  • Provide professional and caring advanced technical support.
  • Deployment and management of Centralized Services tools suite.
  • Assisting the entire managed services team in defining and developing industry standards and best practices for applications
  • Keep our clients' end users productive by researching, documenting, monitoring, and resolving technical issues in a timely manner.
  • Perform root-cause analysis and resolution.
  • Maintain industry expertise by learning new and evolving technologies and by attaining designated professional certifications.

QUALIFICATIONS (Minimum 3 Years Hands-On Experience):

  • Microsoft Windows 2008, 2012, and 2016 Server administration
    • AD, DNS, DHCP, Firewall, Hyper-V, and RDS
  • Microsoft Windows 10 desktop support
  • Microsoft Exchange Server 2007 – 2016 administration
  • Cloud-based administration of Azure, Office 365, Dropbox, Box.com
  • VMware 5.5 + administration
  • Administration of Backup Technologies with Datto, Storagecraft, VEEAM, or AppAssure
  • Supporting Enterprise UTM (unified threat management), anti-virus and malware protection solutions
  • Network backbone support and administration of devices including Cisco switches, routers, and firewalls

CERTIFCATIONS (A plus but not required):

  • CCNA
  • MSCE or MSCA
  • MSP or MTA
  • VCP
  • Network+ and/or Security+

WHY SHOULD YOU JOIN APEX?

  • This is an outstanding opportunity to evolve your IT skills and business acumen
  • We recognize, develop and reward talent
  • Our employees are constantly encouraged to take their careers to the next level
  • Competitive benefits package include medical, vision, and dental insurance - some covered 100% by us!
  • Long Term Disability and Life Insurance plan covered 100% by us
  • 401k plan with employer match
  • Generous paid time off (PTO) program
  • We have a strong business plan with clear objectives and a team that is fully engaged with our mission to help us get there
  • Our leaders have the vision, passion and experience to continue driving our company forward, making Apex an exciting place to work
  • You'll enjoy a great work environment and culture - one of our key features is Work Hard, Play Hard!
 

 

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