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Service Desk Engineer
Title:Service Desk Engineer
Apex IT Group, a recognized leader in the Managed IT Services Industry located in Mount Laurel, NJ is seeking an experienced Service Desk Engineer. As a key member of our Service Desk Team, you'll share your technical expertise with our clients, provide caring and expert technical support, and resolve simple to complex technical issues.

  • Provide professional and caring advanced technical support to our clients.
  • Help to keep our clients' end users productive by documenting, monitoring, and resolving issues in a timely manner.
  • Perform root-cause analysis and resolution.
  • Research knowledge base repositories for technical solutions and configurations.
  • Maintain industry expertise by learning new and evolving technologies and by attaining designated professional certifications.
  • Contribute to our vision and direction by helping improve Service Desk practices.
  • Minimum of 3 Years of Hands-On Experience Supporting Network and Desktop Technology is required
  • Industry standard PC and workstation hardware
  • Windows 7, 8 and 10 OS
  • Microsoft Windows Server 2003, 2008, and 2012 OS
  • Active Directory
  • Exchange Server 2007 - 2013
  • Cloud-based services including Office 365, Dropbox, and Box.com
  • VMware 5.5 +
  • Windows Remote Desktop Server and Terminal Server
  • HP, Dell and Industry Standard Server Hardware
  • Backup Technologies
  • Enterprise UTM (unified threat management), anti-virus and malware protection solutions
  • Network backbone devices including switches, routers, and firewalls
  • You'll be part of a team of highly qualified peers that will challenge you to grow both your technical and business skills, making you more valuable in the marketplace.
  • This opportunity will expose you to a variety of technologies that will allow you to learn and evolve your IT skills, as well as your business acumen.
  • We recognize and reward talent.
  • We invest in our employees’ professional growth, making them more knowledgeable and valuable within the industry.
  • Our employees are constantly encouraged and challenged to take their careers to the next level.
  • We hire only the best people who help make our company awesome, and we pay them more than the industry average.
  • Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.
  • We offer great insurance benefits, including medical, vision, dental, life disability, and supplemental coverages.
  • We offer a very generous paid time off (PTO) program, 401(k) plan with employer match and Flexible Savings Account options.
  • We have a strong business plan with clear objectives and a team that is fully aligned with our mission to help us get there.
  • You'll enjoy a great work environment and culture!
Apex IT Group is the leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Delaware Valley. We have invested our resources over time and have developed a mature managed services model and an established support program structure that delivers consistent predictable end results to our clients time after time. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun!

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